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Global Service Desk Support

Keywords / Skills : Customer Service Orientation, IT Helpdesk, Helpdesk Executive, Help Desk, Helpdesk Coordinator, Call Coordinator, ServiCe Desk, IT Coordinator, English, English accent, LANguage, Communication, Voice

0 - 0 years
Posted: 2019-03-16

Job Description
Responsibilities:
  • Provide first level contact and convey resolutions to customer issues.
  • Properly escalate unresolved queries to the next level of support 
  • Track, route and redirect problems to correct resources
  • Update customer data and produce activity reports.
  • Walk customers through problem solving process.
  • Follow up with customers, provide feedback and see problems through to resolution
  • Utilize excellent customer service skills and exceed customers' expectations
  • Ensure proper recording, documentation and closure
  • Recommend procedure modifications or improvements
  • Preserve and grow your knowledge of help desk procedures, products and services. 
Requirements:
  • Strong client communication skills
  • Fluent in English 
  • Customer Service orientation
  • Fresh Graduates Only 
  • 15 Full-Time position(s) available Only. 


About Company

Luminous Systems Sdn. Bhd. (LSSB) is a knowledge driven professional organization providing learning solutions services in Information Communications Technology (ICT). LSSB learning solutions are cost effective and of high performance in value, as well as versatile and flexible in its delivery mode.

We have crafted a wide range of ICT learning solutions that meet industry and business needs, in particular focusing on banking, finance, insurance, healthcare, electronics, oil & gas and telecommunication verticals. The solutions are developed by our in-house experts and professionals, more importantly, by taking heed to the needs of our customers, stakeholders and smart partners as well as industry and business players.

We treasure our strategic alliances and smart partnerships with aim of delivering high value learning solutions that ensure our clients to stay focus on their core business competencies.


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