Keywords / Skills : Customer Service Orientation, IT Helpdesk, Helpdesk Executive, Help Desk, Helpdesk Coordinator, Call Coordinator, ServiCe Desk, IT Coordinator, English, English accent, LANguage, Communication, Voice
Luminous Systems Sdn. Bhd. (LSSB) is a knowledge driven professional organization providing learning solutions services in Information Communications Technology (ICT). LSSB learning solutions are cost effective and of high performance in value, as well as versatile and flexible in its delivery mode.
We have crafted a wide range of ICT learning solutions that meet industry and business needs, in particular focusing on banking, finance, insurance, healthcare, electronics, oil & gas and telecommunication verticals. The solutions are developed by our in-house experts and professionals, more importantly, by taking heed to the needs of our customers, stakeholders and smart partners as well as industry and business players.
We treasure our strategic alliances and smart partnerships with aim of delivering high value learning solutions that ensure our clients to stay focus on their core business competencies.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases