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Global Technical Support Specialist (Japanese or Mandarin Speaking)

Keywords / Skills : IT Support, Service desk, Helpdesk, IT helpdesk, Information technology, Technical support, Remote support, Japanese Language, Mandarin, Chinese, Japanese

0 - 3 years
Posted: 2018-05-15

Job Description
Role 
- to provide support to end users on their mobile and desktop platforms

- support consist of expertise on software application packages and the environments and platforms in which the business operate (desktop, laptops, PC-COE, remote access, messaging, etc)

- Knowledge in technical skills in hardware, MS Operating Systems, Network, Remote Connectivity, and process knowledge to ensure quality in all the Global Service Desk business, infrastructure support and documentations

- Monitor queues for ticket misroutes, unresolved, or those requiring deep investigations

- Assist team with other duties required to maintain the call center operates smoothly

- Role required to support Japan Market.

- Japanese speaking (to liaise with the Japanese speaking associates)
 

Requirements


- Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in any field.

- At least 1 Year(s) of working experience in the related field is required for this position.
Entry Level candidates are encouraged to apply

- Willing to work on varying shifts 
 - Required Skill(s): IT support, Service desk, Helpdesk

- Preferably Entry Level specialized in IT/Computer - Network/System/Database Admin or equivalent.

 - Able to read and write in Japanese or Mandarin


About Company

Allegis Group is the global leader in talent solutions focused on working harder and caring more than any other provider. We’ll go further to understand the needs of our people – our clients, our candidates, and our employees – and to consistently deliver on our promise of an unsurpassed quality experience. That’s the Allegis Group difference, and it’s consistent across every Allegis Group company. With more than US$11billion in annual revenues and over 500 locations across the globe, our network provides businesses with a comprehensive suite of talent solutions — without sacrificing the niche expertise required to ensure a successful partnership. Our specialised group of companies includes: Aerotek, TEKsystems, Allegis Global Solutions, Aston Carter, Major, Lindsey & Africa, Allegis Partners, MarketSource, and EASi. Visit www.AllegisGroup.com to learn more.

Allegis Group Singapore Pte Ltd,
Company Reg No. 200909448N, EA Licence No. 10C4544


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