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GSD Cantonese Speakers

Keywords / Skills : Helpdesk, Service Desk Support, Helpdesk Executive, IT Helpdesk Support, Technical Support, Desktop Support, Helpdesk Coordinator, Customer Service, IT Helpdesk, Technical Helpdesk, ServiCe Desk, Call Coordinator, Help Desk, IT Coordinator

1 - 4 years
Posted: 2019-05-14

Industry
IT/Computers - Hardware
IT/Computers - Software
Function
IT
Role
Technical Support Engineer
Posted On
14th May 2019
Job Description
Role

- to provide support to end users on their mobile and desktop platforms

- support consist of expertise on software application packages and the environments and platforms in which the business operated (desktop, laptops,

PC-COE, remote access, messaging, etc)

- Knowledge in technical skills in hardware, MS Operating Systems, Network, Remote Connectivity, and process knowledge to ensure quality in all of the Global Service Desk business, infrastructure support and documentations

- Monitor queues for ticket misroutes, unresolve, or those requiring deep investigations

- Assist team with other duties required to maintain the call center operates smoothly

- Role required to support China or Taiwan or Hong Kong Market.

Requirements

-Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in any field.

-At least 1 Year(s) of working experience in the related field is required for this position.

-Entry Level candidates are encouraged to apply

-Willing to work on shift hours (rotation)

-Required Skill(s): IT support, Service desk, Helpdesk

-Preferably Entry Level specialized in IT/Computer - Network/System/Database Admin or equivalent.



About Company

AMK is an International group of IT companies headquartered in Malaysia, comprising of four main companies across multiple technology domains, to ensure delivery of top quality results to our clients.
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