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Head of Process Controls and Reporting


Industry
ITES/BPO
Function
IT
Role
Software Engineer/ Programmer
Posted On
21st Mar 2019
Job Ref code
17288
Job Description
Job Description :

Country: Malaysia

Location: Selangor

Function: Information Technology

Level: Experienced Professional

Appointment Type: Permanent
JOB TITLE: Head of Process Controls and Reporting
REPORTS TO: Head of IDT Services
FUNCTION: IDT
PURPOSE STATEMENT:
Member of the IDT Services Leadership Team and trusted strategic advisor about current IDT Services performance, compliance and ways of working. Ensure adoption of, and adherence to:
fact-based Services performance management.
IDT Services meets its compliance obligations including SOx and GDPR.
tangible service improvement driving business value.
OVERALL ACCOUNTABILITIES v DAY TO DAY ACTIVITIES
* Nurture a culture of simplification and efficiency.
* Build partnership relationships across IT Services to support the delivery of overall IDT Services objectives.
* Understand the end to end IDT Services operational current state, landscape and accountabilities in order to ensure meaningful insights, compliance and improvements.
* Demonstrable leadership of the team driving for high quality outcomes across the three key accountability aspects
* Make data available across IDT Services with format and content that enables self-service insights and enhances control over Services outcomes.
* Deliver integrated, modern capabilities for data capture, storage, management and analysis.
* Provide stewardship over Services data to ensure appropriate quality to achieve Services outcomes validity, timeliness, accuracy, completeness and consistency.
* Provide management visibility of current levels of compliance, including SOx, GDPR and operational compliance, including the status of all activities required to resolve compliance issues.
* Manage the relationship between IDT Services and compliance partners including BCT, internal audit, and external audit.
* Manage ongoing compliance improvement activities and coordinate the Services response to changes in compliance scope.
* Ensure the use of global, standardised IDT Service Management processes.
* Deliver service improvements that enable IDT Services, IDT and BAT goals and benefits.
* Provide robust feedback on current IDT Services ways of working to uncover opportunities for improvement and drive greater efficiency.
CORE RELATIONSHIPS
* IDT Services Leadership Team
* IDT Security and Compliance Leadership Team
* IDT Services control owners and control operators
* Business Controls Team
* Internal Audit (IT)
* External Audit (KPMG)
ESSENTIAL EXPERIENCE
* Degree Educated, with significant post graduate work experience in an IT Services environment and /or business facing IT role
* Experience leading IT / business engagement for a geographical area / large end market / global function
* Change management experience with strong stakeholder and risk management skills - Business Change Management (people) experience not application change management experience.
* Experience leading, influencing and operating in a complex geographical/ functional matrix organisation
* Breadth of knowledge of best practice IT Service Management
* Experience managing compliance for a large, multi-national organisation (or audit background)
* Demonstrated data management and data analysis experience including both technical and data content aspects
NICE TO HAVE EXPERIENCE
* Industry-recognised audit qualification
* Experience implementing GDPR compliance for a large corporation
* Experience implementing data management systems (e.g. data warehouse, data lake, analytics)
* Process re-engineering experience
* Lean Six Sigma qualification
* Good grasp of BAT business model and components, IT landscape, service catalogue and roadmap
OTHER IMPORTANT NOTES
* A partnership mentality and deep desire to realise tangible improvement is critical to success in this role. An individual who sees themselves as the police officer of IDT Services will not be successful.
* An ideal candidate from a non-BAT background will take 4-6 months to learn BAT processes and governance before being fully productive
British American Tobacco is one of the worlds leading multinational companies, with brands sold in over 200 markets, made in 44 factories in 42 countries.
We are proud that we are consistently among the top 5 companies on the London Stock Exchange.
Our portfolio includes our world-famous Global Drive Brands Dunhill, Kent, Lucky Strike, Pall Mall and Rothmans along with many other leading international brands, such as Vogue, Peter Stuyvesant and State Express 555.
Alongside our traditional tobacco business, we are also developing products that offer consumers potentially less risky alternatives to regular cigarettes. Our Next Generation Products are already leading the way in the Industry of vapour and tobacco heating devices. We continue to develop a solid portfolio of consumer solutions which already include well known global brands like Vype, glo and Voke.

Contractual Legal Entity: BAT GSD (KL) Sdn Bhd (MY50)

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