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Helpdesk IT Reporting Analyst

Keywords / Skills : Advance MS Excel, MACROs, Pivot Table, Helpdesk, IT Reporting Analyst, data analysis, data analyst

3 - 5 years
Posted: 2018-08-03

Malaysia (Candidates authorized to work in the above mention countries are also eligible to apply)
IT/Computers - Software
Analytics/Business Intelligence
Data Analyst
Posted On
3rd Aug 2018
Job Description
Helpdesk IT Reporting Analyst

Job Purpose

The Reporting Analyst is responsible for providing comprehensive reporting solutions and providing data analytics to highlight useful information and support decision making.

Key Responsibilities:

  • Develop and implement data collection systems and other strategies that optimise statistical efficiency and data quality. 
  • Acquire data from primary or secondary data sources and maintain data governance processes. 
  • Interpret data, and analyse results using statistical techniques. 
  • Identify, analyse, and interpret trends or patterns relating to key performance indicators in complex data sets. 
  • Identify anomalies in various data sources. 
  • Filter and "clean" data. 
  • Incorporate data analysis into designated ongoing reports. 
  • Use analysed data to create reports identifying process improvement opportunities. 
  • Coverage Hours 
  • 9 hours per day (including lunch hour), 5 days a week (excluding public holidays) 

Job Specification:

  • (Basic Degree/Diploma etc) 
  • Diploma with Computer/IT related major 
  • Relevant Work Experience 
  • 1 year of experience of relevant IT Support experience. 
  • 1 year of experience of data analysis. 

  • (Essential to succeed in this job) 
  • Technical/Functional skills 
  • Queries, report writing and presenting findings. 
  • Demonstrated understanding of the design and development of reporting tools and dashboards. 
  • Advanced proficiency in Microsoft Excel (use of macro’s, pivot tables, VLOOKUPs). 
  • Working with Reporting packages (Business Objects etc), databases (SQL etc). 
  • Analytical, and problem solving skills and be very detail oriented. 
  • Must be able to work with minimal direction and be very flexible to coordinate complex activities that are often subject to rapid or extensive changes. 

Personal skills
  • Language proficiency in both English & Bahasa Malaysia 
  • Good email Etiqutte and communication skills 
  • Customer service orientation 

About Company

3i Infotech ( is a global Information Technology company committed to Empowering Business Transformation.

A comprehensive set of IP based software solutions (20+), coupled with a wide range of IT services, uniquely positions the company to address the dynamic requirements of a variety of industry verticals, predominantly Banking, Insurance, Capital Markets, Asset & Wealth Management (BFSI). The company also provides solutions for other verticals such as Government, Manufacturing, Retail, Distribution, Telecom and Healthcare.

3i Infotech has over 1500 customers, including 71 in the Fortune 500 list, in more than 50 countries across 5 continents.

The Company's quality certifications include ISO 9001:2008 for BPO, ISO/IEC 27001:2005 for Data Centre Operations and ISO/IEC 20000-1:2005 for Data Centre Management Services.

The Company's Global Delivery Model provides for the best resources to be drawn from its vast talent pool across the globe to offer optimal solutions. The Company integrates its products and services to create customized solutions to allow you to undertake technology-based business transformation that allows reorganization in line with today's dynamic digital business environment.

Banking, Capital Markets, Mutual Funds, Asset Management, Insurance, Manufacturing and Government. Application Development & Maintenance, Payment services, Dataware Housing, Business Intelligence, Managed IT Services, BPO Services
About Recruiter
Gokulnath Jayabal
APAC Recruiter
3i Infotech Limited
Skills I hire for ERP, CRM, SAP, Infrastructure, Testing, Java, Dot Net
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