You will be responsible for helping to manage clients in post-sale environments. Support consultants work directly with our clients managing post-projects which typically include change request, CR requirements gathering, hands on configuration, process engineering, testing system interface specifications, strategy creation and implementation. You will focus on knowing the applications functionality to a high degree.
Work with client to define the scope of support and service level agreement (SLA).
Work with client to understand their work practices, system specifications and processes.
Identifies business change requirements and impacts associated with recommended design
Works with the Business Subject Matter Expert (SME) to define the benefits of the system
Write change request documentation based on business requirements. Assist with the technical design ensuring business requirements have been addressed
Perform quality assurance by verifying the documented functional document against delivered application.
Creates test requirements, cases and performance of testing to validate business processes
Responsible for conducting acceptance testing and training customer resources to successfully use of Microsoft Dynamics AX / Dynamics 365.
Diploma or Degree or Master Degree in Computer Science, Finance, Accounting, Engineering or similar field
At least 2 years of ERP implementation experience either from an end-user or vendor background
Proven track record in implementing at least 1 full cycle ERP projects
Good understanding of ERP functionalities relating to Finance, Sales, Procurement, Inventory and Production processes Fluency in both written and spoken English
Travelling is required for this position including overseas business trip and possess own transport.
Willing to travel: 20%
The Company offers a competitive reward package which consists of basic salary, allowances, performance bonus, company trip, a minimum of 18-day annual leave and a 5-day work week
We are Microsoft Gold Certified Partners with many years of successful ERP implementations in the ASEAN region. 9 Dots Consulting has successfully delivered ERP projects for satisfied customers in various industries, including MNCs, public listed companies as well as SMEs. We have established presence in Singapore, Malaysia and will soon begin our Thailand operations.
9 Dots Consulting is the preferred ERP (Enterprise Resource Planning) solutions partner in helping your business increase profitability by implementing the latest ERP solutions.
WORK LOCATION Address: B-3A-08 & B-3A-06, Menara Prima, Jalan PJU 1/39, Dataran Prima 47301 Petaling Jaya, Selangor, Malaysia
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases