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Helpdesk Support Consultant

Keywords / Skills : "Helpdesk Support", "IT Helpdesk", "Change request management", "Support Consultant", "ERP", "ERP Functional"

3 - 5 years
Posted: 2019-02-25

Industry
IT/Computers - Software
Function
IT
Role
Other Information Technology
Education
Bachelors
Degree
Posted On
25th Feb 2019
Job Description
You will be responsible for helping to manage clients in post-sale environments. Support consultants work directly with our clients managing post-projects which typically include change request, CR requirements gathering, hands on configuration, process engineering, testing system interface specifications, strategy creation and implementation. You will focus on knowing the applications functionality to a high degree.

Primary Responsibilities: 
  • Work with client to define the scope of support and service level agreement (SLA). 
  • Work with client to understand their work practices, system specifications and processes. 
  • Identifies business change requirements and impacts associated with recommended design 
  • Works with the Business Subject Matter Expert (SME) to define the benefits of the system 
  • Write change request documentation based on business requirements. Assist with the technical design ensuring business requirements have been addressed 
  • Perform quality assurance by verifying the documented functional document against delivered application. 
  • Creates test requirements, cases and performance of testing to validate business processes 
  • Responsible for conducting acceptance testing and training customer resources to successfully use of Microsoft Dynamics AX / Dynamics 365. 
Position Requirements:
  • Diploma or Degree or Master Degree in Computer Science, Finance, Accounting, Engineering or similar field 
  • At least 2 years of ERP implementation experience either from an end-user or vendor background 
  • Proven track record in implementing at least 1 full cycle ERP projects 
  • Good understanding of ERP functionalities relating to Finance, Sales, Procurement, Inventory and Production processes Fluency in both written and spoken English
  • Travelling is required for this position including overseas business trip and possess own transport. 
  • Willing to travel: 20%
Benefits:
  • The Company offers a competitive reward package which consists of basic salary, allowances, performance bonus, company trip, a minimum of 18-day annual leave and a 5-day work week 
  • Flexi-working hours


About Company

We are Microsoft Gold Certified Partners with many years of successful ERP implementations in the ASEAN region.
9 Dots Consulting has successfully delivered ERP projects for satisfied customers in various industries, including MNCs, public listed companies as well as SMEs. We have established presence in Singapore, Malaysia and will soon begin our Thailand operations.

9 Dots Consulting is the preferred ERP (Enterprise Resource Planning) solutions partner in helping your business increase profitability by implementing the latest ERP solutions.

WORK LOCATION
Address:
B­-3A­-08 & B-3A-06, Menara Prima, Jalan PJU 1/39, Dataran Prima 47301 Petaling Jaya, Selangor, Malaysia

www.9dots.com


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