Need a person who has excellent Communication skills, has to be well versed in latest Technologies and very strong knowledge in the following areas, should be a Business Analyst who can take requirement gathering from Clients....
a) Digital Marketing - (SEO, SMO, SEM, PP etc...) c) Mobile Application - Andriod / IOS d) SAP / ERP This role should do a clear documentation about client requirement and coordinate with Development Team to deliver the results. Sales Support Technical role - You can look this role as a Business Analyst should be strong in latest technologies
- software development background - well-verse in tech lingo - main role to be the communication bridge between client and developer - have sufficient knowledge in web development like Java, PHP, HTML5 - knowledge in SEO and Digital Marketing - experience in ERP and SAP is an advantage
If you interested please share your profile on : firstname.lastname@example.org
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases