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Hiring for Customer Service Executive (Japanese Speakers)

Keywords / Skills : Customer Support, Customer Service, Customer Support Executive, Customer Care Executive, Customer Care

1 - 3 years
Posted: 2019-08-19

Job Description
• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Proven customer support experience or experience as a client service representative

• Track record of over-achieving quota

• Strong phone contact handling skills and active listening

• Familiarity with CRM systems and practices

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively

• High school degree in Japan.

Language: Fluent in both English and Japanese

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