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Hiring for "Customer Service Representative "

Keywords / Skills : Customer Service, Customer Support, Customer Care, Customer Service Executive, BPO Analyst, BPO, Voice Process, Call Center

0 - 5 years
Posted: 2018-08-10

Job Description
• Handle phone-in enquiries of current and prospective members in respect to redemption program.

• Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets and effecting changes to schedules.

• Maintain member accounts whenever there are changes in their profiles.

• Send programme related collaterals and forms.

• Advise on latest promotions and mechanics.

• Manages feedback/ complaints and liaise with backend support to resolve members’ issues.

• Meet daily KPI requirement.


• Candidate must possess at least Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, any field.

• Required language(s): Fluent Chinese, English.

• Possess great interpersonal skills and soft skills necessary for the job.

About Company

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