You will interact with the Developer Support Operations team, as well as key client stakeholders as needed, to help resolve developer inquiries. Successful applicants are customer-focused and passionate about assisting developers with timely resolution of their app publishing issues.
• Provide email and real time chat support to developers in English
• Collaborate with cross-functional resources to bring issues to resolution with an aggressive deadline
• Assist with creation and maintenance of online documentation
• Identify needs and collaborate on projects to improve support tools and processes
• Open to overtime as needed to assist the global team in closing out high volumes
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases