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Hiring for "Developer Support Specialist"

Keywords / Skills : Programming, java/IOS developer/oracle, Technical customer support

1 - 6 years
Posted: 2018-07-09

Job Description
You will interact with the Developer Support Operations team, as well as key client stakeholders as needed, to help resolve developer inquiries. Successful applicants are customer-focused and passionate about assisting developers with timely resolution of their app publishing issues.

Key responsibilities:

• Provide email and real time chat support to developers in English

• Collaborate with cross-functional resources to bring issues to resolution with an aggressive deadline

• Assist with creation and maintenance of online documentation

• Identify needs and collaborate on projects to improve support tools and processes

• Open to overtime as needed to assist the global team in closing out high volumes

About Company

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