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Hiring for "Developer Support Specialist"

Keywords / Skills : Programming, java/IOS developer/oracle, Technical customer support

1 - 6 years
Posted: 2018-07-09

Nationality
Malaysia
Industry
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Role
Other Customer Service - Technical customer support
Education
Bachelors/ Degree, Masters/ Post Graduate
Posted On
9th Jul 2018
Job Description
You will interact with the Developer Support Operations team, as well as key client stakeholders as needed, to help resolve developer inquiries. Successful applicants are customer-focused and passionate about assisting developers with timely resolution of their app publishing issues.


Key responsibilities:

• Provide email and real time chat support to developers in English

• Collaborate with cross-functional resources to bring issues to resolution with an aggressive deadline

• Assist with creation and maintenance of online documentation

• Identify needs and collaborate on projects to improve support tools and processes

• Open to overtime as needed to assist the global team in closing out high volumes



About Company

www.quessapac.com
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