Find solutions to mitigate and prevent fraudulent activities
Work with stakeholders to report trend and system loopholes and initiates enhancement, preventive measures.
Recommend to management if fraud detection policies and procedures should be changed to identify new fraudulent schemes arising from new fraud patterns
Language: English with any of the given languages (Read/Write/Speak)
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Policy Servicing:-
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases