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Hiring for "Incident Manager"

Keywords / Skills : Incident Manager, Incident Management, ITIL, ITSM, BMC, BMC Remedy, IT service management, Change management,

3 - 11 years
Posted: 2019-01-10

Job Description
• Will be part of Infrastructure support team handling high severity bridges which is highly visible and will be first point of contact for different services.

• The Engineer’s primary responsibility is to Communicate proactively, send notifications and get the data over the bridges, record and report them for future analysis

• Aggressively monitoring and responding to Incidents generated.

• The Analyst will use a variety of tools to investigate incidents and take immediate action as per the Defined steps maintaining the SLA

• Assign unresolved Incidents to appropriate Tier 2 Support Group

• Log all Incident/Service Request details, allocating categorization and prioritization codes

• Conduct trend analysis and provide appropriate inputs to the service teams and help in increasing the quality of service.

• Establish bridge call with relevant stakeholders during high severity issues

• Associates Degree in Computer Science or higher and experience in Technical Support/Application Support

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