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Hiring for "Service Desk Analyst – Italian Speaker"

Keywords / Skills : Service desk, service desk analyst, IT support, IT technical support, Technical support, help desk support, help desk, L1 support, Level 1 support, Technical customer support, Italian speaker, Italian speaking expert,

1 - 7 years
Posted: 2018-07-18

Job Description
• Prioritize and resolve issues identified by customers and other teams in a timely manner.

• Will work with IT Services functional teams and other team members to ensure issue resolution in accordance with Service Level Agreement (SLA).

• Updates customer on problem status/resolution in accordance with SLA.

• Escalate problems as required

• Monitor the IT service process and workflow to ensure SLA’s are met.

• Actively participates in the identification and implementation of the training and knowledge required to enable the team to continually improve performance metrics.

• Actively participates in team goals and objectives as per performance contract.

• Actively participates in projects, as assigned.

• Candidate must possess at least a Degree, Diploma, Advanced/Higher/Graduate Diploma, IT related field.

• Expertise in the following: Windows Desktop Operating Systems; PC Hardware; Peripherals; MS Office; Imaging software.

• At least 1-2year(s) of working experience in the related field.

• Good interpersonal skills and customer interface skills - both on the phone and in person with customers and colleagues. • ITIL knowledge and general certifications such as Window 7 is an added advantage. • Willingness to work on 24/7 shift/weekends and PH.

About Company

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