• Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates as directed.
• Familiarizes self with new technologies, products and platforms. Bachelor's degree or Associate Degree (Technical Degree). Technical Certifications preferred. 1-3 years demonstrated working experience required.
• Basic computer literacy with a working knowledge of the Microsoft Office Package.
• Ability to speak Mandarin would be an added advantage.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases