Perform debug and failure analysis on PCB Boards in a quickest through put time with oscilloscope, multi-meter with well versa in schematic, circuit diagram to speed up the root cause of the failure.
Trouble shoots tester failures.
Should know how to do minor rework and touch up.
Should have basis Microsoft office knowledge and capable to working on rotation of day and night shift.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases