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Hiring for "Training Coordinator"

Keywords / Skills : Training Coordinator, Coordinator, HR Executive, "admin cum hr", Training and Development, Learning & Development, Learning, HR Assistant, Meeting Maker, MIS Reports, Management Information System

1 - 3 years
Posted: 2018-06-18

Job Description
Specific Responsibilities:

- Create training delivery sessions in LMS (Learning Management System)

- Process training delivery ATF (After the Fact) rosters to enroll and complete students

- Enroll, cancel, and reschedule students into classes

- Work with Back Office Support and Help Desk to troubleshoot problems in LMS related to training delivery, student accounts, and Course sharing with Audience types.

- Analyze student transcripts, correct student records, and adjust errors for Employees, Customers and Partner Empower Certifications.

- Resolve customer complaints, determine the cause of the problem, resolve customer issues, expedite problem resolution, and follow up to ensure resolution.

- Work with the PIC (Partner Interaction Center) Team to ensure Partner students for upcoming/completed training deliveries have accounts in LMS.


Education - Degree in AS Business Administration or Equivalent

- Experience working within training functions/organizations

- Attention to detail a must

- Positive attitude, proactive, team player and a self starter. Able to work independently when required.

- Familiarity with Google Mail, IM, Sheets, Docs, etc.

- Proficiency with Microsoft Office Suite

- Professional customer service skills

- Strong written and oral communication skills

- Fluent in Mandarin language a plus

About Company

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