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Hiring Mandarin & Korean Language Specialist for IT Service Desk project

Keywords / Skills : Mandarin, Korean, Chinese Language, Service Desk Analyst, Technical Support, Mandarin speaker, Korean Speaker, IT Helpdesk, call center, email support, Language Specialist

0 - 3 years
Posted: 2019-08-29

Nationality
Malaysia
Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Management Trainee
Education
School Certificate
N or O-Level
Posted On
29th Aug 2019
Job Description
- Enduser support by telephone, mail, and chat.

- Knowledge of ITIL processes and procedures like – Incident, Service request fulfilment, Change, Problem etc.

- Good/excellent knowledge for the support of MS Office and standard software.

- Understand client policies and guidelines.

- Attend and solve doubts complaints and comments to users/customers.

- Network: Knowledge on – LAN setup, basic routing and switching, passive networking.

- Flexible to work in rotational shifts.

About Company

Tech Mahindra Limited is an Indian multinational subsidiary of the Mahindra Group, providing information technology (IT) services and business process outsourcing (BPO) to companies in various vertical and horizontal markets.
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