About the company My client a global FMCG firm is looking for a HRBP to join their young and dynamic HR team. About the role You will drive and manage all employee relations initiatives and daligned with the company's business needs. You are required to effectively manage Industrial Relations such as CA preparations and negotiations and resolve labour-management issues and concerns. You must have good ER legislation knowledge and ensure that the company's HR policies and guidelines are updated accordingly. You must be able to work on a strategic and operational level. You would also need to have strong project management skills. About you You must have excellent stakeholder management and have good written and verbal communication skills. You will need 8-10 years of experience in HR management with exposure to IR/ER management. You need to have a strong knowledge of IE/ER practices and legislation. You are also a problem solver who is able to make sound judgements. * This role is based in Selangor, Malaysia * Please send your resume in WORD format by clicking the apply button below or contact Pearlyn Loke on +65 6701 1514 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1871910 (Loke Wai Peng, Pearlyn).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases