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HR Helpdesk Analyst (Indo Support)

Keywords / Skills : HR, Helpdesk, Analyst, Indo, Support

2 - 3 years
Posted: 2019-01-17

Industry
Recruitment/Staffing/RPO
Function
Human Resources
Role
Other Human Resource
Posted On
17th Jan 2019
Job Ref code
JM670633
Job Description

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.

Primary Responsibilities


• Be part of a team that provides rapid and high-quality support to all HR related queries and requests via email, calls or ticketing system.

• Act as the first point of contact for all employee request and enquiries pertaining to HR matters. This could include, policies, system support / troubleshooting, compensation, recruitment, etc.

• Case management and issue resolution through ticketing system primarily via phone, emails and self-service.

• Prepare job aids, policy manuals, knowledge database and other reference materials to assist in resolving employee enquiries and issues.

• Will be responsible to continuously update the standard operating procedures, FAQs, knowledge database for the countries in scope.

• Ensure proper documentation and administration of requests as per the agreed upon service level agreements.

• Contribute to the continuous improvement of the systems and processes to help improve on the best-in-class service.

• Maintaining HR data and Verification of employment letters via SAP system

Requirements:

• We are looking for IT savvy and creative individuals who can think on their feet and possess vast amounts of patience.

• 2 to 3 years experienced in a HR team based, service related environment. Previous working experience in Customer call centre will be an added advantage.

• Required language(s): English, Mandarin / Bahasa Malaysia (oral / written)

• A Bachelor’s degree (in any discipline) will be required along-side good communication skills.

All our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You’ll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.



Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

"If you choose to apply for this role, please note the special circumstances relating to the collection, use and disclosure of your personal data.

In addition to the "Consent and Acknowledgment – Personal Data" terms and conditions set out in Accenture’s Taleo webpage, if you apply for this role, we will be sharing your personal data with our client. While Accenture is the hiring entity, all candidates hired for this role will be working on Accenture’s project with the client ("Project"). As the client is separately hiring for this Project, your personal data will be shared with the client for the recruitment purposes of either party. Accenture and the client remain separate entities and all recruitment decisions are made independently and separately.

By choosing to submit your CV and/or application for this role, you agree that Accenture can collect, use and disclose your personal data in the manner set out above."



About Company

Why Accenture?
• Culture and Values
Grow your career in a global company trusted by clients from almost all industries. Accenture upholds its world-class brand and reputation through its core values and code of business ethics, empowering our people to deliver excellence, serve our clients and contribute to the community.
• Inclusion and Diversity
At Accenture, having a diverse workforce is fundamental to our culture and core values and it enables us to compete effectively in the global marketplace. We take the widest possible view of inclusion and diversity to create a high-energy work environment for our people.
• Training and Development
Accenture hones the skills and expertise of its people through various training and development programs. We offer formal and informal trainings for every career level to help our people acquire and build specialized skills.
• Work Environment
Accenture leverages the latest workplace tools and technologies to foster a dynamic and collaborative work environment. This supports the highly collaborative nature of our work, enabling us to learn, network and innovate seamlessly.
• Corporate Citizenship
At Accenture, corporate citizenship is central to our goal of helping people and communities become better. This empowers us to make a difference in the lives of others and bring positive change for a "greater than" future.
• Total Rewards
Accenture recognizes the individual contributions and performance of its people. We also help our employees build a rewarding career through market-relevant benefits and professional growth opportunities.

About Company

Accenture is a global management consulting, technology services and outsourcing company with unparalleled experience and comprehensive capabilities across all industries and business functions. We collaborate with clients to help them become high-performing businesses and governments. Visit www.accenture.com to learn more about us, our people and the work that we do.

Discover what makes us different, learn more about our career opportunities and get to know our people. Register for Accenture Talent Connection at: https://talentconnection.accenture.com/EN/Register.


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