Globesoft is the regional executive recruitment arm of the multi-award winning Emerio Group (an NTT Communications company). Founded in 1997 and headquartered in Singapore, the group offers highly competent IT services to clients of diverse industries. Currently, we have delivery centres in Singapore, Malaysia, Indonesia, India, the Philippines and Thailand and over 2,000 employees in 11 countries.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases