Hi, Greetings from Quessglobal. Below is the Job Description.
Role : IT Support (English speaking) Job type: permanent Work Location: Cyberjaya Work hours:24/7 Shift
Please see further details below. - Technical Support Agents (phone, chat and email support) â" - Minimum educational background - Must be willing to work 24x7 - Must be willing to be assigned in CYBERJAYA - Salary: 3000 â" 3300RM, night shift allowance: 300RM, monthly performance bonus
Interested can share the CV to firstname.lastname@example.org Skype: Bhavani quess / Face book:Bhavani quess WHATâS UP NUMBER:+91-8309915816
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases