Job Summary

HeiTech Padu Berhad
IT/Computers - Software
Other - Malaysia
Job Category:
Years of Experience
2 - 7 years
Posted On
3rd Sep 2018


1) Job Purpose

To perform implementation and deployment of system in a system integration and/or application development project in to assist users in using the system before, during and after implementation period.

2) Responsibilities

1. To ensure project meeting the agreed Service Level Agreement (SLA)

2. To provide support to the clients and ensure the smooth operations on implementation and deployment activities as expected by supervisor

3. To ensure documentations eg End User Manual, & Training Manual are ready and updated according to project’s requirements

4. To ensure that the arrangement and coordination of client’s training session are properly prepared and set up

3) Duties Frequency

1. Involve with functional team in performing user test in system development stage

2. Coordinate the deployment operation between project team and users based on instruction given by the supervisor

3. Prepare project reports (when required) for user requests and problem management

4. Perform user satisfaction assessment and review such as Post Implementation Review

5. Develop user related documentation such as User Guide, Training Manual, Reference Manual and other related documents as per HeiTech defined standard and practices

6. Perform task as 2nd level support escalated by customer service center

7. Conduct end user training based on instruction by the supervisor

8. Deploy hardware and application system at customer's office

9. Provide offsite support to the client via phone communication and/or remote access

10. Provide onsite support by physically available at client’s problem location

4) Working Relationship


Project team ie System Analyst , Business Analyst on system functionality

Customer Care Center – to coordinate on problem log rectification process


Clients eg IT Teams and End User – liaison and basic consultation on areas related to the systems

Vendors – support related to third party systems

5) Qualifying Experience

Education Level

Bachelor Degree in Computer Science or other IT related

Special Training


This position is open to a fresh bachelor degree in Computer Science or other IT related. No hands-on working experience is required but the incumbent must be familiar with operating system, basic networking LAN and WAN with good communication and interpersonal skills.

Technical Skills and Competencies

1. They are required to have good communication skills and critical thinking ability to work under pressure.

2. Knowledge in full lifecycle application development or standard methodologies

3. Ability to work independently and long hours.

4. Problem solving capacity and communication skills.

5. Strong self-initiative, good analytical and interpersonal skills and good team player.

6. Good in managing priority and able to work independently under minimum supervision in a fast paced development cycles environment.



About Us

Global IT Systems and Technology Services provider that specializes in developing ICT systems and infrastructure for government agencies and commercial sectors. Driven by our passionate people, we persevere to overcome our customer’s challenges in bringing greater agility and value to their end-users.

HeiTech draws its strengths from over two decades of experience, working with customers from both the public and private sector by transforming their processes from manual processing to automated system and finally to effective information systems.