Jolly-B Box is a leader in the international shipping industry since 2001. Our "balikbayan" service offers door-to-door delivery of personal items/gifts from Singapore, Kuala Lumpur Malaysia, Dubai and Abu Dhabi (UAE) and now in United States of America to the Philippines with branches in Manila, Cebu, Cagayan de Oro and Davao. We manage around 100 boxes deliveries every day. Jolly-B Box offers Sea and Air freight services for express delivery. Our years in the sector means highly trained and experienced staff. No package is too complex for us to handle. The safety and promptness of delivery of your package is key. Our vast logistics network provides you with unparalleled safety and speed in delivery. We guarantee competitive rates through our proprietary network of warehouses and delivery vehicles, we offer the most affordable prices in the market. Responsive and reliable customer service is important to us,our warm and friendly staff are on hand to assist in any query. The goal of Jolly-B Box is to provide the highest quality of service to our customers. OUR TEAM play an important role in securing the trust of our customers by appearing professional in our dress and demeanor, maintaining a positive service-oriented attitude,being friendly, tactful and courteous.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases