APBA Pte Ltd is a regional human resource consultancy services company with direct investments in human resource solution companies in Asia-Pacific (Singapore, China, Hong Kong, Japan, Malaysia, Taiwan). Our aim is to help our clientele of employers become more successful by providing them with a comprehensive range of innovative human capital solutions. APBA's strong regional presence and in-depth local expertise have proven to deliver results notably in Recruitment Process Outsourcing (Executive Search, Permanent Placement, Flexible Staffing), Business Process Outsourcing, Payroll Process Outsourcing, and HR advisory.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases