Keywords / Skills : Maintains high productivity/high energy level. Results driven. Flexibility to work the hours required. (Can involve early and late shifts with possible weekend work) Willingness to go beyond the job description to meet business goals.
Handle inbound and outbound calls and other methods of communication (e.g. email) with new prospects and existing customers to educate, and inform customers about our products and help them select and sign up for the one that is right for them.
Work efficiently and effectively in line with company procedures and guidelines, delivering good results against our key performance indicators (customer satisfaction, productivity and deal volume)
Accurately record notes clearly in all relevant systems.
Recommend improvements that will positively impact sales and efficiency.
Regus is the World’s largest provider of flexible workplace solutions. Established in 1989 and based in Luxembourg, the company offers a wide range of products and services which allow individuals and companies to work however, wherever, and whenever they want. Regus is listed on the London Stock Exchange and is a part of the FTSE 250. Although we operate in over 100 countries, 900 cities and 3,000 locations, we’re still expanding rapidly. In fact we’re currently opening over 2 new centers every day, and growing by over 20% a year. We achieve our outstanding results by having top quality, customer focused, results driven people working in our business and we are currently looking to expand our team.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases