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Integration Support Analyst (Gateway)

Keywords / Skills : Analyst Programmer, Integration Engineer, Java, .Net, PHP, webservices, Technical Support, Support AnalystTechnical Support Executive, Tech Support, TSR, Technical Support Engineer, TSE, Customer Support

2 - 5 years
Posted: 2018-12-05

Job Description
Detailed Job Role/Functions

• Provides technical support to clients during integration process with systems written various programming language through API.
• Respond to functional and technical inquiries both internal and external to the organization.
• Assists in the recommendation of improvements to client’s existing application or program.
• Conducts detailed analysis regarding technical or functional issues and provide immediate solution.
• Produce daily reports and handover/endorsement.
• Provides tier one support to investigate and resolve problems, inefficiencies, and performance issues during integration process which will require shift work or after hours call in to meet customer requirements within the SLA defined.
• Available to respond as part of an on-call shift work team -7/24/365, as needed.

Education
• Degree in Computer Science or any equivalent

Work Experience
• At least 2 years work experience in Software Development and Systems Maintenance role.
• Experience in Payment Gateways or Banking extremely desirable.
• Knowledge and ability to perform API integration of (Chinese) payment gateway providers.
• Experience in performing first level of testing and support during the testing cycle.

Competencies
• Background on JAVA, PHP and/or .NET programming languages.
• Strong knowledge and Web Services and API.
• Background in using PostMan or similar applications.
• Fluent in English both verbal and written.
• Fluent in Chinese (Mandarin) both verbal and written.
• Ability to work well under pressure with minimal supervision.



About Company

InfoDrive Solutions (EA Licence No.13C6893) is a Technology Search and Consulting Company specialiases in providing Technology Search, Contracting, Managed Services and consulting services to Global MNC’s, SME’s and large Regional clients.
We use our years of experience in recruiting strategies to create a value added service to our Customers.
We cater in Technology domain in the below mentioned area:-

1. Technology Search:-

2. Contract/Staff Augmentation:-

3. Managed Services:-

At InfoDrive Solutions whatever we do we do that keeping in mind the long term relationships with our Customer, which mean going that extra mile to make the relationship stable and transparent.
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