Matchtech is a leading global engineering recruitment specialist, with over 30 years’ experience in successfully matching job-seekers with hiring employers within the engineering industry. Our 300-strong team of dedicated recruitment consultants provide recruitment services across core engineering sectors including, construction, interior design, aerospace, automotive, energy, infrastructure and maritime. We also offer specialist recruitment within the growing field of engineering technology. We specialize in supplying clients with the full spectrum of recruitment solutions covering: Retained Search, Permanent Hire, Contract / Consultancy placements, RPO and Project based recruitment. We work collaboratively with our clients and use our multi-layer candidate delivery function to ensure we supply them with only the best and most suitable candidates.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases