Inventec Performance Chemicals is part of the Dehon Group, a French family own company, active in the Chemical field for more than 140 years. Inventec Performance Chemicals South East Asia Ltd was established in 1997 to serve Asia Pacific region. We provides environmental friendly high-tech Soldering, Cleaning and Coating solutions for Electronic, Semiconductor and Industrial applications.
We are globally present in various markets and more specific in Automotive, Aerospace, Telecom, Defence and Energy.
We formulate and produce most of our products and our sites are ISO certified.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases