Keywords / Skills : Information Systems, Information Technology Architect, CRM, Salesforce CRM, Salesforce, Bigdata, Cloud, Digital, Digital Marketing, Business development, Viral marketing, Online marketing, Internet marketing, Sales, SEM
Key Responsibilities include: • Understand and promote the Global Commercial Application Portfolio • Understand Sales & Marketing business needs, rationalize and define IS solutions from the Global IS offering to deliver IS services required by these 2 functions • Deliver innovative IS services in an optimum way (timely, cost effective, secure, stable, reliable and user-friendly, both from IS and user perspective) to maximize efficiency and speed-to-market in the respective functional areas. • Plan and manage the delivery of consulting and other services by external and internal service providers in order to ensure delivered service levels meet the business needs. • Select and manage contractual relationship with any locally sourced vendor.
The Successful Applicant: To qualify, the candidate must possess: • Strong experience in Project Management, Vendor Management and Service Management (ITIL Service Manager Certified / or equivalent). • A certified Scrum Master with experience in Cloud Architecture. • Good understanding of key IS delivery, business processes and adept at user experience and consumer journey with a strong background in design thinking. • Familiar with mobile app development. • Strong stakeholder engagement. • Able to deal with a lot of ambiguity. • Have a good degree of creativity, up to date with current technological advancement.
Ambition is a leading global boutique recruitment business with offices in Singapore, Hong Kong, Malaysia, Australia and London. We are positioned at the forefront of specialist recruitment in the areas of Banking & Financial Services, Finance & Accounting, Sales & Marketing, Supply Chain & Procurement, and Technology.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases