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Keywords / Skills : Network Engineer, Networking, Network support, Network Analyst, Network Admin, Service Desk Analyst, Service Desk, IT Helpdesk Support, IT Helpdesk

1 - 5 years
Posted: 2019-07-02

Nationality
Malaysia
Industry
ITES/BPO
Function
IT
Role
Technical Support Engineer
Education
Bachelors
Degree
Diploma
Posted On
2nd Jul 2019
Job Description
IT Network Analyst
  • Establish the networking environment by designing system configuration, directing system installation and defining, documenting and enforcing system standards 
  • Design and implement new solutions and improve resilience of the current environment 
  • Support and administer firewall environments in line with IT security policy 
  • Configure routing and switching equipment, hosted IP voice services and firewalls 
  • Secure network systems by establishing and enforcing policies, and defining and monitoring access
  • Undertake data network fault investigations in local and wide area environments using information from multiple sources
  • Provide remote support to on-site engineers and end users/customers during installation 
  • Provide remote troubleshooting and fault finding if issues occur upon initial installation
  • Undertake capacity management and audit of IP addressing and hosted devices within data center 
  • Report network operational status by gathering and prioritizing information and managing projects 
  • Upgrade data network equipment to the latest stable firmware releases 
  • Maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization
  • Liaise with project management teams, third-line engineers and service desk engineers on a regular basis speak to customers via email and phone for initial requirement capture.
IT Service Desk Analyst
  • Fluent in speaking, reading and writing in Mandarin and English in order to support our branch in China and Hong Kong and other branches that required the expertise. 
  • Assist in field incoming help requests
  • Resolve IT support requests
  • Escalate advanced cases to the relevant IT function
  • Maintain service records and IT documentation.
  • Perform system testing and updates


About Company

Teleperformance is the global leader in outstanding customer experience.
We are the worldwide leader in Omnichannel customer experience. We’ve been providing superior customer care services for leading companies throughout the world since 1978, with expertise in many markets and verticals.
We work with people and for people to bring passion and excellence to our businesses like our own business. That is what we do. We transform passion into excellence.
With a large global footprint, we bring together best practices and experience from several countries worldwide combined with continuous innovation, the best mix of agents, efficient processes, intelligent analytics and strategic locations. This means rapid team assignment and a variety of solutions to provide a seamless and enriched customer experience wherever you need us.
We are moved by passion. It defines us. It motivates us. It moves us forward. And it is part of everything we do.
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