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  Job Summary
  Job title :
IT Helpdesk Agent
Infinite Computer Solutions
0 - 4 years
  Key Skills
"information technology" or "computer science"
Customer Service/ Call Centre/ BPO
Customer Service Executive
  Posted On
23rd Oct 2018
Company Profile
  About Us


Infinite Computer Solutions Ltd. provides technology based business process solutions, next-gen mobility solutions and product engineering services, specializing in the Healthcare, Banking & Finance, Telecommunications & Technology and Media & Publishing industries, for Fortune 1000 companies. Their solutions build on proprietary industrial frameworks that significantly reduce work effort and cost while providing faster go-to-market speeds and nimble responses to market dynamics, a solution they call Platformization�. Infinite has over 5,000 employees and 8 global delivery centres. Established in 1999, Infinite today is a publicly listed entity headquartered in Bangalore, India, with an expanse across three continents, a diverse employee base and over 50 premier clients, including several leading Fortune 1000 companies. The journey so far has been as remarkable as it has been definitive.
  Job Description
  Provide 1st level hardware and software troubleshooting assistance over the phone or remotely

Log service tickets into the SITIs Call Management System. If not resolved, escalate service ticket to appropriate support groups.

1. Minimum Requirement Diploma in IT or relevant field

2. Good fluent speaking in English

3. Is able to handle basic IT troubleshooting , example IE and Printer

4. Have good communication skill , can speak fluently and clear tone

5. Confident and able to provide positive and negative remark.

6. Able to work shift time ( morning and night)

7. Flexible in changing the shift time ( call back to cover during high peak)

8. Skill in managing email ( Extra point)

9. Team player and able to manage multiple accounts. ly

Infinite Computer Solutions Pte. Ltd. ("Company" or "Infinite") is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Infinite is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Infinite are based on business needs, job requirements and individual qualifications, without any partiality towards the race, color, gender, religion or belief, nationality, social or ethnic origin, age (described under the purview of law), differently abled, sexual orientation, gender identity and/or expression, marital status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Infinite will not tolerate discrimination or harassment based on any of the above, while hiring or during employment.

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