Established in 1990, HTC Global Services is an Inc. 500 Hall of Fame company and one of the fastest growing Asian American companies in the US with headquarters in Troy, Michigan. A global provider ofIT Solutions and Business Process Outsourcing services, HTC’s client base spans several Global 2000 organizations. HTC is committed to providing solutions that translate into tangible business outcomes for our customers. HTC manages IT environments, IT applications, and business processes of customers, focusing on providing transformational benefits.
Job Summary
1 - 3 years
IT Helpdesk Engineer,Service Desk,IT service desk,Technical helpdesk,IT support
Bachelors/ Degree
Technical Support Engineer
Banking/Financial Services

IT Helpdesk Engineer -HTC Global services-Malaysia (Bangi)

Job description
• User ID creation, deletion, suspension, access level update, transfer & housekeeping
• Perform first level analysis via phone for access issues
• Perform password resets
• Provide guidance/recommendations on user’s inquiries
• Participate in audit support activities
• Participate in test scripts & UAT activity
Coverage Hours
• 9 hours per day (including lunch hour), 5 days a week (excluding public holidays)

Industry : Banking/Financial Services
Category : IT
Experience: 1 - 3 years

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