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IT Helpdesk - Japanese Speaking

Keywords / Skills : Helpdesk, Technical Support, Service Desk Support, IT Helpdesk Support, Desktop Support, Japanese Language

0 - 5 years
Posted: 2019-01-31

Industry
IT/ Computers - Software
Function
IT
Role
Technical Support Engineer
Posted On
31st Jan 2019
Job Description
Role
  • to provide support to end users on their mobile and desktop platforms 
  • support consist of expertise on software application packages and the environments and platforms in which the business operated (desktop, laptops, PC-COE, remote access, messaging, etc) 
  • Knowledge in technical skills in hardware, MS Operating Systems, Network, Remote Connectivity, and process knowledge to ensure quality in all of the Global Service Desk business, infrastructure support and documentations 
  • Monitor queues for ticket misroutes, unresolved, or those requiring deep investigations 
  • Assist team with other duties required to maintain the call center operates smoothly 
  • Role required to support Japan Market. 
  • Japanese speaking (in order to liaise with the Japan speaking associates) 


Requirements
  • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in any field. 
  • At least 1 Year(s) of working experience in the related field is required for this position. 
  • Entry Level candidates are encouraged to apply 
  • Willing to work on shift hours (rotation) 
  • Required Skill(s): IT support, Service desk, Helpdesk 
  • Preferably Entry Level specialized in IT/Computer - Network/System/Database Admin or equivalent 


About Company

DXC is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology is a $25 billion company with a 60-year legacy of delivering results for thousands of clients in more than 70 countries. Our technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions.

In a time of change, thrive with DXC Technology.

Website: https://www.dxc.technology
Twitter: https://www.twitter.com/dxctechnology
Facebook: https://www.facebook.com/DXCTechnology
Youtube: https://www.youtube.com/DXCTechnology
Instagram: https://www.instagram.com/official_dxctechnology
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