to provide support to end users on their mobile and desktop platforms
support consist of expertise on software application packages and the environments and platforms in which the business operated (desktop, laptops, PC-COE, remote access, messaging, etc)
Knowledge in technical skills in hardware, MS Operating Systems, Network, Remote Connectivity, and process knowledge to ensure quality in all of the Global Service Desk business, infrastructure support and documentations
Monitor queues for ticket misroutes, unresolved, or those requiring deep investigations
Assist team with other duties required to maintain the call center operates smoothly
Role required to support Japan Market.
Japanese speaking (in order to liaise with the Japan speaking associates)
Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in any field.
At least 1 Year(s) of working experience in the related field is required for this position.
Entry Level candidates are encouraged to apply
Willing to work on shift hours (rotation)
Required Skill(s): IT support, Service desk, Helpdesk
Preferably Entry Level specialized in IT/Computer - Network/System/Database Admin or equivalent
DXC is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology is a $25 billion company with a 60-year legacy of delivering results for thousands of clients in more than 70 countries. Our technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases