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IT Helpdesk (Mandarin Speaking)

Keywords / Skills : IT Helpdesk, IT support, service desk, technical support, tech support,

0 - 2 years
Posted: 2019-02-07

Nationality
Malaysia
Industry
IT/ Computers - Software
Function
IT
Role
Technical Support Engineer
Salary
2500 - 3200 MYR
Posted On
7th Feb 2019
Job Description
About

DXC is a leading global provider of technologies, solutions and services to enterprise businesses. The company's offerings span enterprise IT infrastructure, and enterprise IT services. We invent, engineer and deliver technology solutions that drive business value, create social value and improve the lives of our customers.

Today DXC is one of the largest technology companies in the world—committed to using our service offerings to unleash new possibilities, and have a meaningful impact on business and life.

Role

- to provide support to end users on their mobile and desktop platforms

- support consist of expertise on software application packages and the environments and platforms in which the business operated (desktop, laptops, PC-COE, remote access, messaging, etc)

- Knowledge in technical skills in hardware, MS Operating Systems, Network, Remote Connectivity, and process knowledge to ensure quality in all of the Global Service Desk business, infrastructure support and documentations

- Monitor queues for ticket misroutes, unresolve, or those requiring deep investigations

- Assist team with other duties required to maintain the call center operates smoothly

- Role required to support China and Taiwan Market.

- Mandarin speaking (in order to liaise with the Mandarin speaking associates)

Requirements

Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in any field.

At least 1 Year(s) of working experience in the related field is required for this position.

Entry Level candidates are encouraged to apply

Willing to work on shift hours (rotation)

Required Skill(s): IT support, Service desk, Helpdesk

Preferably Entry Level specialized in IT/Computer - Network/System/Database Admin or equivalent.



About Company

DXC is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology is a $25 billion company with a 60-year legacy of delivering results for thousands of clients in more than 70 countries. Our technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions.

In a time of change, thrive with DXC Technology.

Website: https://www.dxc.technology
Twitter: https://www.twitter.com/dxctechnology
Facebook: https://www.facebook.com/DXCTechnology
Youtube: https://www.youtube.com/DXCTechnology
Instagram: https://www.instagram.com/official_dxctechnology
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