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IT Jobs in Kuala Lumpur
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Hastraa Consulting Services Sdn. Bhd
Keywords / Skills :
Project Lead, IT Lead, PMP,
8 - 12 years
All Jobs by this Recruiter
Banking/ Financial Services
12th Jun 2018
• Develop project charter. Confirm project objective and high level scope.
• Identify key stakeholders to form a project team. Setup project steering committee and working committee.
• Assist with technical solution and business case.
• Develop SOW and review contract. Participate in contract / commercial / pricing negotiation.
• Initiate purchase requisition.
• Ability to listen and learn from others.
• Ability to manage all aspects of the project, including providing overall guidance and direction to the project and overseeing financial management activities.
• Ability to document and communicate the status of project progress against plans, taking corrective action as necessary.
• Ability to prepare organized and professional documentation.
• Ability to manage the success of metrics defined by the project and the organization.
• Ability to manage relationships with vendors and stakeholders.
• Ability to define, implement, and maintain project process guidance (e.g., project plan and subordinate plans), tailoring organizational processes as needed.
• Ability to identify, clarify, and resolve issues and risks, escalating them as needed.
• Ability to negotiate changes to commitments/requirements.
• Ability to develop project team members (e.g., skills, career, etc.) and conduct performance reviews.
• Ability to review project deliverables for completeness, quality, and compliance with established project standards.
• Ability to review ongoing and proposed projects to identify opportunities for reuse and process improvement.
Technical Skills Requirement
• Usage of Microsoft Outlook, SharePoint, IBM Lotus Notes, IBM Lotus Administrator and IBM Lotus Designer.
• Advnced in Microsoft Exchange Server, SharePoint Server, Office 365, IBM Lotus Domino.
• Exposure to Microsoft Identity Manager, Active Directory, AD Federation Services, AD Connect, DirSync, Symantec Messaging Gateway, email routing.
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Hastraa Consulting Services is a global Business and IT Assurance Services organization specializing in Business Analysis and Software Testing & Quality Assurance, covering the whole range of advisory and assurance services.
• Hastraa, a Singapore Headquartered company established in 2005 along with the Test Competency Center in Malaysia. Hastraa has international offices in Dubai and UK.
• We adopt best in class test practices and leverage our proven methodologies in delivering assurance solution to meet the demanding needs of the enterprises
• Hastraa is focused on providing domain centric assurance services custom made for Banking & Financial Services, Insurance and Telecom industries
• Our Program Assurance Service along with BA-QA Model encompasses a holistic approach towards ensuring quality assurance from requirements phase to application
sun set. This model focuses on employing verification and validation at each phase of the project, right from requirement analysis phase to Go Live and beyond. The PAS model creates reusable test assets to enhance testing efficiency and effectiveness
throughout application lifecycle
• Hastraa has delivered over 100 projects to over 40 customers. It includes BA services for Loan Origination Systems, Core Banking Systems, Switch Migration projects, Core Life Insurance Systems, Agency Compensation, etc
• Delivered several Managed Testing Services and Performance Assurance Services for Core Banking Systems, Trade Finance, Switch and Payment Systems, Card Management Systems, Channels (ATM, internet banking, mobile banking), Core Life
and General Insurance Systems, Mobile testing services for various mobile applications and devices.
• Hastraa is a tools agnostic organization and possess deep technical competency across all commercial and open source testing tools. Hastraa has developed several IPs and accelerators that have been successfully deployed in our engagements.
• Our esteemed clients for whom we have done several engagements are a testament to the quality of services provided by us. They include AIA, Allianz, AgroBank, AmBank, ANZ, Al Masraf, Astro, BSN, Bank Muamalat, CBI, CIMB, DBS, DHL, Exim
Bank, Hong Leong Bank, HSBC, ING, Maybank, Maxis, MEPS, MyClear, RHB Bank, Silverlake, Sony, UOB, Zurich, etc to name a few
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0 - 2 yrs
Job Details :
2 - 6 years
Job Location :
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints. Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check Follow up with HUB for policy issuance of pending cases
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- Bengaluru / Bangalore
- Bengaluru / Bangalore
- Bengaluru / Bangalore
Customer Service/ Call Centre/ BPO
Finance & Accounts
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