Provides management with regular project update, creates and maintains trusting relationships, identifies and manages project issues and risks.
Conducts all project management tasks to ensure project scope, schedule, cost, and quality goals are achieved.
Communicates effectively with sponsors, stakeholders, functional and technical team members.
Identifies and communicates resource conflicts.
Applies testing knowledge to develop user acceptance criteria, testing activities, and integration schedule, to ensure all changes and new functionalities are successfully added to the new system landscape.
Creates and maintains project documentation charters, PM plans, schedules, status reports, change requests etc.
Monitors and controls execution phase to ensure that projects are completed on time and meets all business and system requirements.
Develops and maintains standards and procedures for project reporting and documentation.
Degree/Professional qualification in any discipline.
Able to work independently and adapt quickly to a results-oriented environment
At least 3-5 years of experience as Project Manager in successful IT projects implementation
Knowledge of project management techniques and tools.
Good verbal and written communication and interpersonal skills.
Critical thinking and effective problem solving skills.
Planning, organizing and coordination skills.
Negotiation and conflict management skills.
Experience in financial / banking industry will be added advantage.
If you aspire to go beyond, Let us inspire you to break the barriers.
Affin Bank Berhad is a full-fledged commercial bank incorporated in 1975. We are a progressive bank founded on the dynamic concept of ‘Banking Without Barriers’ – a vision designed to remove boundaries so that we are close to our customers.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases