Crossover’s IT Project Managers are responsible for the implementation of client facing and internal technical projects. They will work closely and collaborate often with clients and Crossover’s internal technical teams to ensure projects are completed on time and meet all deliverables.
IT Project Managers will also:
Implement project plans using Crossover’s defined workflows and best practices
Successfully lead programs utilizing project frameworks such as the Waterfall and Agile methodologies
Collaborate with internal stakeholders to gather the necessary information to build project plans and budget estimates.
Drive communication with clients to capture all deliverables to ensure a successful project delivery
Collaborate and manage complex custom development projects with clients and software engineers
Maintain project schedule and all assigned tasks
Ensure auto-generated client facing communications are up to date
Manage and foster the future team of successful Project Coordinators
Bachelor in Computer science, Engineering with Project Management focus
5+ years of client facing Project Management experience in IT
Perfect spoken and written English
Ability to effectively present and work with C level through Individual Contributors (all levels) in IT and business functions
Expert level experience in PM software, e.g. Microsoft Project, Smartsheet, Jira, Confluence, Visio.
Previously coached and mentor teams
Scrum, SAFe or ITIL certifications
Have worked in any of the big 5 consulting firms
Strong preference for experience with Smartsheet project planning tools including Sights, Reports, Workspaces and Jira Integration.
Crossover is redefining the way people work. Brick and mortar offices are history. The future of our global workforce will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent. Crossover has developed a unique method of finding, curating, and managing remote contractors. Our platform connects customers to the worlds best talent for both technical and non-technical employment. But we don’t just find the best, we also provide the tools, training, and relationship building support to ensure success for long term growth.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases