Bestinet is an IT company capable of delivering technologically innovative, client-centric and comprehensive enterprise solutions including cross-border IT solutions, applications and infrastructure setup for Government and private sector clientele.
We at Bestinet is constantly strive to undertake complex challenges and transform them into simple, streamlined and intuitive applications. Our global expertise and regional ingenuity allow us to think ahead of the curve in delivering customer-specific, demanding solutions to our clients.
Since our inception in 2008, we have continuously been involved in conceptualizing, developing and integrating end-to-end IT solutions for a wide variety of clientele. We are committed in our endeavour to deliver and exceed our clients’ needs and expectations.
Our clients benefit from our near compulsive yearning to be at the leading-edge of new technologies and innovations. We strive to be quick to adapt the latest techniques and emulate current user trends, ensuring our clients enjoy only the best possible solutions. Clients are also treated as strategic partners, where they are involved in the decision-making process every step of the way.
Our management team comprise of a team of distinguished individuals who have vast experience across various sectors and industries, and are well respected in their various fields.
Our technology team is made up of a dedicated group of people with an outstanding variety of domain and technology skill sets, driven by high levels of professionalism and passion.
For Bestinet, the best is yet to come. Our journey has just begun. We believe the future holds many opportunities and successes for us, and we truly believe that smart collaborative partnerships are a key contributor for continued success.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases