Appvalley Technology was founded in 2015 with the aim of establishing excellence in offshore and in-house development for companies in need of ongoing development. Our offshore model is highly focused on development that requires deep domain knowledge of the software solutions and development processes employed by our clients. We specialize in establishing development teams with senior developers being a strategic and integral part of our clients’ development organizations.
Appvalley Technology recruits and facilitates IT resources for companies who develop their own software systems and wish to increase their development capacity.Our focus is to recruit Global Talent with a strong working experience, technical and interpersonal skills and good English communication. Our technology platforms include: .NET, Java, Mainframe, PHP and Mobile as well as: Quality Assurance, and support
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases