IT Service Desk Engineer - Mandarin / Cantonese

Cognizant Technology Solutions Asia Pacific Pte. Ltd Jobs Cognizant Technology Solutions Asia Pacific Pte. Ltd

Job Description

Job Title:  IT Service Desk Engineer - Mandarin / Cantonese 
Work Location: Cyberjaya, Malaysia


Immediate Reporting
:Relationships Team Leader / Team Manager

Candidate Qualification:
  • 1+ year of IT Service Desk/Help Desk experience in a 24x7 operations with an Associates Degree.
  • 2+ years of IT Service Desk/Help Desk experience in a 24x7 operations with a HS Diploma.
  • Experience in use of Service Desk voice, email, chat and ticketing tools like ServiceNow, Remedy, Siebel, Clarify, CA helpdesk, VNC, ControlF1, Dame Ware, Net meeting, Microsoft Share point, etc.


Core Competencies
  • Preferable experience in supporting IT hardware, IT Equipment Refresh, new application rollout support, printers, scanners, displays, retail store level software support, etc. ·
  • Technical proficiency with MS operating systems and MS suites, desktop and mobile applications
  • HW/SW troubleshooting skills preferably in retail store POS (Point of Sale) systems
  • Network connectivity, dial up and wireless systems troubleshooting skills
  • Knowledge on active directory, domain controllers, password reset tools, etc.
  • Knowledge on Mobile Device Management for Apple devices (iOS) using VMware AirWatch or through AWS Cloud
  • Work experience with Global clients (preferred)
  • Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision Willing to work in a 24x7 environment
  • Understanding Contact/call center metrics
  • 12+ months of Overall IT Service Desk experience (IT Retail Store support preferred)
  • Customer-service oriented with a problem-solving attitude
  • Excellent written and verbal communications skills
Other Requirements (Certification, etc.)
  • Work experience in supporting IT service desk or support center for retail store employees and corporate support ·
  • Good communication skills and customer management experience
  • Good Analytical & Coordination skills
  • Excellent Customer Service skills Good understanding of Computers and technical Troubleshooting skills
  • Good interpersonal skills Excellent Soft skills for handling Voice, Email & Chat transactions
  • Strong multitasking skills handling voice calls and document records at the same time
  • Collaborate with Team Leads in terms of Service Outages
  • Excellent knowledge on Windows Operating system
  • Good understanding of Microsoft Office suite
  • Critical Situation management
  • Understanding of Total Case Ownership

Role & Responsibilities:
  • Handle L1/L1.5 calls originating from Retail Stores
  • Handle calls related to password resets, under access provisioning, release of HW/SW, network and wireless connectivity, general IT (including POS systems, printers, scanners, displays) troubleshooting, etc.
  • Create & Update Knowledge Document
  • Work with L2 team on improving L1/L1.5 Resolution
  • Perform approved L2 troubleshooting steps
Languages All Resources must speak English and be fluent/proficient in the languages below:

Kuala Lumpur

o Mandarin

o Cantonese

Job Summary

  • Kuala Lumpur
  • 1 - 4 years
  • Desktop Support Engineer, IT help desk, System admin, Technical Support, Network admin, Tech Support
  • IT
  • Technical Support Engineer,System Administrator,Other Information Technology
  • IT/Computers - Hardware & Networking, IT/Computers - Software
  • Looking for IT Service Desk Engineer.
  • 7th May 2020

About Company

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients'​ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.

Recruiter(s)

Cognizant Technology Solutions Singapore Executive - HR Cognizant Technology Solutions Asia Pacific Pte. Ltd

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Shirley Lee Senior Ececutive - Recruitment Cognizant Technology Solutions Asia Pacific Pte. Ltd

Skills I hire for: Murex, Calypso, JDE Finance Consulting, Java, Cognos

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Rena Abe Head of Talent Acquisition, Japan Cognizant Technology Solutions Asia Pacific Pte. Ltd

Skills I hire for: Japanese bilingual

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Joshua HR Recruiter Cognizant Technology Solutions Asia Pacific Pte. Ltd

Skills I hire for: Java, Dotnet, Business Analyst, Business Intelligence, LIMS, SAP, FICO, ABAP, Production Planning

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Nivash Selvaraj HR Recruiter Cognizant Technology Solutions Asia Pacific Pte. Ltd

Skills I hire for: Java , Dotnet , Fullstack, ETL , UI/UX, Devops, DWH,Infra

Followers: 3 | Active Jobs: 13