Position: IT Service Desk Location: Alabang/Quezon City Duration: Project based that might/can be renewed
- Must be at least HS/SHS graduate. - Open to projects and clients is a must. - You are able to work on shift- Night shift, mid shift and morning shift. - At least 1 year experience in BPO/NON BPO environment.
**There will be finance background check for the purpose that itâs a banking and finance accounts.**
If you have what it takes just email me email@example.com with the details provided below. (Only shortlisted candidates will be notify)
Total experience: Relevant experience: Current salary: Expected salary: Notice period:
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases