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Keywords / Skills : servicenow

5 - 10 years
Posted: 2019-09-13

IT/Computers - Software
Software Engineer/Programmer
Posted On
13th Sep 2019
Job Description
  • Experience with the ServiceNow platform, specifically on Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas.
  • Knowledge of IT service management and the ITIL service operations and transition processes.
  • ITIL Foundations Certification or Certified ServiceNow Administrator/Developer. 
  • Experience with web UI development technologies - HTML5, CSS3, Javascript and AJAX.
  • Knowledge of Agile/Scrum or Kanban methodology.

The ServiceNow Developer is responsible for development of software/applications on the ServiceNow platform to support the company’s key departments.
  • Design, development, deployment and administration of ServiceNow components such as: 
  • Catalog Items 
  • Forms 
  • Workflows 
  • Dashboards 
  • Reports & Metrics 
  • Service Level Agreements 
  • Load, transform and maintain data interfaces between ServiceNow and other systems. 
  • Monitor logs, performance and overall health of ServiceNow instances. 
  • Perform upgrades and quarterly patches as required by the ServiceNow platform. 
  • Contribute to continuous improvement of processes, standards, policies, methods, and tools. 
  • Provide guidance and training on ServiceNow to clients and end users. 
  • Provide a value-added experience to clients in every interaction.

Key Skill(s)

About Company

Quess, India’s leading business services provider was established in 2007. Headquartered in Bengaluru, the company serves over 1300+ customers across 8 countries. Its presence pans across 4 segments namely, Global Technology Solutions, People & Services, Integrated Facilities Management and Industrial.

Asset Management.
Quess is committed to providing a world-class customer experience while continuously working towards creating better lives. With revenues of about Rs. 34,424 million [For year ended 31st March 2016], Quess Corp is a step-down subsidiary of USD 42+ billion (as of 30th Sept 2015), multinational, Fairfax Financial Holdings Group; held through its Indian listed subsidiary, Thomas Cook India Limited.

Offering services across 4 verticals
• Global Technology Solutions
• People Services & Logistics
• Integrated Facilities Management
• Industrial Asset Management
• 7 ISO certified lines of businesses
• Pan India Presence of 47 offices across 26 cities
• Operating in 8 countries: USA, Canada, Srilanka, UAE, India, Malaysia, Philippines and Singapore
• Powered by more than 1,27,000 employees servicing 1300+ clients
• 9 successful acquisitions in the last 8 years

Subsidiaries :
• MFX (
• Brainhunter (
• Co-Achieve India (
• Aravon ( Divisions
• Magna (
• Hofincons (
• IKYA Human Capital Solutions (
• IKYA Search Partners (
• Dependo Logistics (
• Inedge Retail (
• Avon Facility Management Services (
• Excelus Learning Solutions (
• Maxeed Managed Services (
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