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IT SUPPORT ENGINEER

Keywords / Skills : "Technical Support", "Remedy", "Email", callsWeb Chat, Email Clients, Online Support

1 - 4 years
Posted: 2019-02-12

Nationality
Malaysia
Industry
IT/ Computers - Software
Function
IT
Role
Technical Support Engineer
Salary
2200 - 2700 MYR
Posted On
12th Feb 2019
Job Description
• First point of technical support contact for application software and hardware computing environment via calls and emails in and assisting in a professional and efficient manner with queries received.

• Analytical problem-solving skills, Customer service skills and desire to help people with technical problems related to application issues.

• Escalate incident/problems to higher level via Remedy tool through the right escalation channel Achieving set targets on Service Level Agreement including resolution time agreed, and following all process as required.

• Following up on queries received until they are finalized or resolved.

• To carry out administrative and project activity and other assignments as required by Team Lead and Manager.

• Ensure deployment and implementation done according to SOP.

• Investigate root cause of issue’s facing by onsite team and provide support needed.

• Prepare SOP and Technical solution documentation 
* Work Location will be KLIA


About Company

Bestinet is an IT company capable of delivering technologically innovative, client-centric and comprehensive enterprise solutions including cross-border IT solutions, applications and infrastructure setup for Government and private sector clientele.

We at Bestinet is constantly strive to undertake complex challenges and transform them into simple, streamlined and intuitive applications. Our global expertise and regional ingenuity allow us to think ahead of the curve in delivering customer-specific, demanding solutions to our clients.

Since our inception in 2008, we have continuously been involved in conceptualizing, developing and integrating end-to-end IT solutions for a wide variety of clientele. We are committed in our endeavour to deliver and exceed our clients’ needs and expectations.

Our clients benefit from our near compulsive yearning to be at the leading-edge of new technologies and innovations. We strive to be quick to adapt the latest techniques and emulate current user trends, ensuring our clients enjoy only the best possible solutions. Clients are also treated as strategic partners, where they are involved in the decision-making process every step of the way.

Our management team comprise of a team of distinguished individuals who have vast experience across various sectors and industries, and are well respected in their various fields.

Our technology team is made up of a dedicated group of people with an outstanding variety of domain and technology skill sets, driven by high levels of professionalism and passion.

For Bestinet, the best is yet to come. Our journey has just begun. We believe the future holds many opportunities and successes for us, and we truly believe that smart collaborative partnerships are a key contributor for continued success.


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