The SDE is responsible for provide first level technical remote support to end users from NEC’s enterprise customers. SDE will work closely with Service Desk Team Leads & Level 2 Technical Support Engineers to achieve this purpose.
Responsibilities: (Describe the important end results of the job, i.e., what has to be achieved and why. Start with the most important and number each one separately)
• Respond to the incoming enquiries/incident/service request (call, e-mail etc.) • Record and manage all recorded issues in IT Service Management tool. • Perform 1st level trouble-shooting with or without remote tools on desktop and basic systems/network issues • Escalate requests/issues to the appropriate resolver group according to SLA (Service level Agreement) • Provide regular status update on all open incidents & service requests and to close tickets within SLA • Ensure daily tasks are executed according to SOP (Standard Operation Procedure) • Any other ad-hoc duties as required or assigned Requirements: (Indicate the qualifications, education, associated training, background knowledge, skills and attributes to perform the job competently)
• Minimum – Basic Degree • Singaporeans, SPR or Malaysians preferred • Willing to perform 12-hour Shift Work . • 4 days working.. • 3 days off. • Allowance are also provided for the shifts • Adequate support knowledge of common platform & productivity tools eg Windows 7/8/10, MS Office, Internet Explorer & Chrome • Customer-oriented, patient, meticulous and a strong team player • Self-motivated and pro-active in heading off problems. Strong & effective communication and interpersonal skills with desire to work as part of a team. • Candidates who do not meet the experience required will still be considered if they can demonstrate proficient technical skills.
Nityo Infotech Corporation is a global provider of IT services and end-to-end solutions designed to help clients improve their competitiveness and efficiency. Nityo Infotech has operations in 11 countries with 16 offices across globe includes US, Europe and Asia. Its portfolio of solutions and services includes outsourcing, system integration, Application Software development, IT consulting and Quality Assurance & Training. Nityo provides services to several clients located across the world, including many Fortune 1000 and Global 2000 companies, in the commercial, industrial and government sectors - across key vertical markets, like financial services, Manufacturing & Semiconductor, life sciences and healthcare, telecommunications and utilities, Top notch System Integrators, and independent software vendors. Nityo is a SAP Service Partner & also has created Center of excellencefor PeopleSoft technologies in their offshore devolpment centers in Singapore & India. Visit us @ www.nityo.com to know more about us.....
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases