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Keywords / Skills : IT Support

2 - 5 years
Posted: 2019-09-17

IT/Computers - Hardware & Networking
IT/Computers - Software
Technical Support Engineer
Posted On
17th Sep 2019
Job Description
1. Responsible in trouble shooting basic end-user issues related to workstation.

2. Experience in server, network and voice is an added advantage.

3. Responsible in processing service request related to workstation such as but not limited to:

1) Workstation installations, moves, upgrades, back-up, monitoring, and related workstation tasks based on agreed targets.

2) Performs break-fix analysis on workstation operating systems, applications, utilities, Internet/Intranet tools, and related workstation services.

3) Performs or assists in troubleshooting functions Organization Unit, Managing Domain Accounts and other related services.

4) Performs or assists in performing network installations, preventive maintenance, and related tasks.

4. Responsible in coordination workstation hardware related issues to vendor.

5. Responsible in providing timely and accurate update and information on assigned incidents and service request.

6. Responsible on timely escalation of incidents which cannot be resolved on time or would need vendor/third party support.

7. Coordinates with concerned teams, vendors, and/or appropriate third party as part of operations escalation as necessary. Ensures that all escalation information is accurate and periodically updated, and that all relevant members of the team are regularly informed on the status of the operations escalation process

8. Work closely with service providers to resolve workstation related issues and/or in provisioning new services.

9. Responsible in performing workstation installation, upgrade, preventive maintenance, back-up, monitoring, access administration and other related communication and server infrastructure tasks.

10. Maintains data integrity and ensures the security of workstations in accordance to standards and best practices (e.g., standards implementation/configuration hardening, secure access control, patch updates, etc.)

11. Act as Workstation process expert.

12. May be tasked to coordinate or be a member of various continuous improvement initiatives of the organization.

13. Responsible for Network Load Conversions for troubleshooting and training room set-ups.

14. Performs assigned activities or tasks which are aligned to the set objectives by the management.

Key Skill(s)

About Company

"Optimum Solutions, a global technology company established in 1997 and specialized in full spectrum Software Solutions and Services. Our clientele includes major Fortune 500 organizations spanning across South-East Asia, China, India and US. Our projects and implementations primarily focus on BFSI, Manufacturing, Distribution, Technology and Healthcare verticals"
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