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IT Support specialist

Keywords / Skills : IT Support specialist, IT Support, IT Support specialistIT helpdesk, Technical support, Service desk, Information technology, Network Operations, IT Security, Operations Management

8 - 10 years
Posted: 2018-06-27

IT/ Computers - Software
Other Information Technology
Posted On
27th Jun 2018
Job Description
Education level / Training

Bachelor or Master degree in IT or related field

Experience (type of)

• Minimum 8 years of professional experience in IT (Plan/Build/Run)

• High Degree of business and process knowledge in the field of vehicles and after sales as well as automotive production

• Management experience in IT (Business requirements, IT services, SLAs etc)

• Experience in negotiating with internal and external suppliers 

Specific knowledge/ Skill

• High degree of customer orientation, team spirit and motivation

• Project management know-how

• Leading people & Managing a support team

Job designation
1. Helpdesk & Desktop Service

Ensure smooth IT Support from the team to the local business

• Ensures IT support and services are provided to business unit on timely manner – Client Services

• Approvals of CISM tickets based on Company Policies & Guidelines

• Support of client strategy based on IT Standards provided by IT Infrastructure department (ITI) and Retail Systems 

2. Server & Local DataCenter Operations

Manage the servers & local datacenter operations.

• Coordination with Shared Services Center (SSC) to ensure servers are managed based on the SSC SLA

• Planning & management of server infrastructure and technologies.

• Ensure 24x7 monitoring of the local datacenter

• Management of contracts for servers and local datacenter systems maintenance

3. Network Operations

Manage the network design, planning and operations for Production Plant.

• Coordination with SSC to ensure network devices are managed based on the SSC SLA

• Planning & management of network infrastructure and technologies together with ITI

• Management of network infrastructure, dealers network and policies to ensure that it is operated based on company standard network guidelines

• Management of contracts for network equipment

4. Policies, Security & Standards (Governance)

• Review policies & procedures based on business needs

• Update outdated policies & procedure to ensure company IT policies are always inline with standards

• Enforcement of IT governance in accordance to company IT Securities and Standards.

5. Financial Management

Handle financial related activities to provide support to the local business.

• Reviewing IT products and services before procurement process

• Verify IT invoices

• Assist on Budget Planning

• Planning of IT budgeting for investments 

6. Operations Management

Handle the IT operations and ensures that everything is in order to support the daily business.

• Support on local business’ IT requirements

• Support Retail business operations

• Support queries from global and regional IT

• Periodic review of the following

o IT hardware & software usage

o Active Directory Accounts & File Server usages

o Email accounts & quota management

o Remote Access accounts management

7. Reporting

Prepares monthly/half-yearly/yearly reporting on services

• Provides reporting to the business to facilitate decisions making and investments

• Support regional and global IT departments by providing monthly figures to them 

8. IT Supply Management Support

Provides the following support stated as below:

• Consolidation of requisition forms from Business Units

• Perform checking and verification with requestor requests

• Coordinate with requester for deployment of IT equipments

9. Project

Plays an active role in supporting business unit in ad-hoc IT Infrastructure and Retail related projects from time to time, on request basis.

• Provides project management and coordination in projects

• Ensures cost estimations and investments budget are prepared for projects

• Arrangement of resources for projects

• Coordination with vendor, in projects which requires external vendors’ involvement

About Company

iFORTE provides HR services and digital platform for Recruitment, Contract Staffing & Payroll Services.
We processed payroll for more than a thousand employees worth RM6 Million on a monthly basis.
We have more than 15 years of HR experience, a member of MIHRM and is ISO 9001 certified.

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