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Keywords / Skills : Customer Support, Customer Care Executive, Customer Support Executive

1 - 6 years
Posted: 2018-08-03

Job Description
- Demonstrates clear and polite written and oral communication
- Escalates customer issues appropriately and correctly. Demonstrates timely accurate and professional customer service
- Maintains a positive and professional demeanour and portrays the company in a positive light
- Demonstrates knowledge and use of departmental resources, policies and procedures
- Answers messages in phone, chat, and email queues
- Maintains acceptable call lengths and email handle time, while remaining friendly and informative
- Maintains productivity and quality standards
- Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions
- Demonstrates appropriate sense of urgency for customer responses
- All other duties as assigned
Required skills & qualifications (including certification and language)
- Native/Non Native  Japanese speaker with good oral and written Japanese skills

- Positions available for those who are keen to undergo internship work for at least 6 months, maximum of 12 months
- Fill Time Positions available for qualified job seekers 
- Willing to work in Bangsar South, Kuala Lumpur, Malaysia
- Willing to work shifts ( AM/PM)
- At least High School graduate
- Demonstrates a strong customer service orientation
- Takes responsibility to follow up with customers, ensure that needs and expectations are satisfied and promises are kept
- Ability to effectively communicate his/her thoughts in a well-organized manner
- Good writing skills. Example: Ability to type a minimum of 35 words per minute with few grammatical errors
- Ability to navigate the Internet, email, instant messaging and social media tools
- Friendly and upbeat style
- Ability to handle difficult or irate customers effectively
- Ability to set expectations and deliver information in a positive and articulate way
- Investigates and acts to meet customer’s needs
- Solves routine problems effectively, gathering the information necessary from the customer
- Applies systematic approach to solving problems
- Professional and positive in interactions with others and can establish rapport quickly
- Treats others with courtesy and respect
- Able to adjust his/her behaviour and communication to accommodate working styles and perspectives of diverse

Salaries from RM3500 to RM800 per month (based on qualifications and experience)
For overseas interns- free accommodation and transport from home and to office for the length of stay
For full time hires - free stay up to 30 days 
Insurance and medical coverage
Airfare ( expats only)
Work Permits arranged by employer
Training provided 
English classes provided 

About Company

Human Capital Consulting is a boutique consulting practice offering unique services for the new era of business.

The mission of HCC is to provide assistance to companies that are embarking on the new phase of the Customer Journey and Relationship Management.

With proven success in providing new, innovative and time tested operations practices and technology implementation with a data driven, hands on approach , HCC’s aim is to provide help where and when it is needed. Our approach in our services- consulting, technology ,operations is to keep it simple, transparent and data driven.

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