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Japanese Speaking HR Analyst

Keywords / Skills : Human Resources, Process Analyst, Data Analyst, Japanese Language, Reporting Analyst

1 - 3 years
Posted: 2019-08-19

Japan, Philippines
Customer Service/Call Centre/BPO
Human Resources
Other Customer Service
Posted On
19th Aug 2019
Job Ref code
Job Description
Our client, one of the biggest IT/BPO Company in the Philippines and internationally is looking for Native/ Non-native Japanese Speaking HR Analyst.

Some of the roles and responsibilities are as follows:

Process support:

1. Read, understand and analyze client process as per the business rules as a subject matter expert.

2. Execute the process accurately and timely as a hands on processor.

3. Master the given process and help the team members to overcome process related queries

4. Escalate issues and seek advice when faced with complex issues/problems.

5. Pay close attention to quality of written and verbal English skills within Team.

6. Creates a logical plan, realistic estimates and schedule for an activity or project segment.

7. Ensure LWI’s are followed and updated regularly and train the team members on process updates.

8. Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.

9. Perform "Root Cause Analysis" on issues faces and suggest appropriate corrective action for current remediation and future control.

10. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls

11. Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.

12. Participates in various internal or client initiatives related to Process.

13. Must have clear understanding of the existing matrices in the process, how they are measured and improvement.

Candidates must be in the Philippines and willing to work in BGC or other location within Metro Manila.

You may apply here or send your updated resume to with the following details:

1. Presently in the Philippines (Yes/No):

2. Language Proficiency (Familiar/ Efficient/ Fluent/ Native):

3. Willingness to work in BGC and other locations within Metro Manila:

4. Current Salary:

5. Salary Expectation:

6. Notice Period/ Soonest Date to Join:

About Company

Quess Corp. Ltd., the leading global business services provider firm, was established in 2007. Headquartered in Bengaluru, the company has a pan-India presence with 65 offices across 34 cities along with overseas footprint in North America, the Middle East and South East Asia. It serves over 1700+ customers across 5 segments namely Industrials, Facility Management, People Services, Technology Solutions and Internet Business.

Quess Corp Limited offers an expansive and an impressive set of services across the APAC region with its presence in Malaysia, Sri-Lanka, Philippines, Singapore and Vietnam. We are a step-down subsidiary of USD 44+ Billion (as of 30th Sept 2016), multinational, Fairfax Financial Holdings Group; held through its Indian listed subsidiary, Thomas Cook India Limited. We are committed to providing a world-class customer experience while continuously working towards creating better lives. Superior services and technology solutions have enabled us to achieve market leadership in many of the businesses service lines.
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