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Japanese Speaking Transaction Processing Analyst - General

Keywords / Skills : transaction process analyst, Quality Assurance, process analyst, Customer Support, Technical Support, Japanese Language

1 - 3 years
Posted: 2019-08-19

Customer Service/Call Centre/BPO
Other Customer Service
Posted On
19th Aug 2019
Job Ref code
Job Description
Our client, one of the biggest IT/BPO Company in the Philippines and internationally is looking for Native/ Non-native Japanese Speaking Transaction Processing Analyst -General .

Some of the roles and responsibilities are as follows: 
  • Review quality samples agreed upon by the client and the Company
  • Perform analysis on quality trends and flag quality-related risks to the project leadership
  • Provide feedback to analysts to follow approved guidelines, procedures, processes in a consistent way. 
  • Reporting duties and special projects will be assigned to quality specialists at a higher career level 
  • Analyze and review photos, videos and text-based content following the guidelines and policies set by the client within the required turnaround time and flag objectionable content 
  • Identify improvement opportunities in work flow and suggest solutions. 
  • Interface effectively with other internal and client teams across multiple geographies
Candidates must be in the Philippines and willing to work in BGC or other location within Metro Manila.

You may apply here or send your updated resume to with the following details:

1. Presently in the Philippines (Yes/No):

2. Language Proficiency (Familiar/ Efficient/ Fluent/ Native):

3. Willingness to work in BGC and other locations within Metro Manila:

4. Current Salary:

5. Salary Expectation:

6. Notice Period/ Soonest Date to Join:

About Company

Quess Corp. Ltd., the leading global business services provider firm, was established in 2007. Headquartered in Bengaluru, the company has a pan-India presence with 65 offices across 34 cities along with overseas footprint in North America, the Middle East and South East Asia. It serves over 1700+ customers across 5 segments namely Industrials, Facility Management, People Services, Technology Solutions and Internet Business.

Quess Corp Limited offers an expansive and an impressive set of services across the APAC region with its presence in Malaysia, Sri-Lanka, Philippines, Singapore and Vietnam. We are a step-down subsidiary of USD 44+ Billion (as of 30th Sept 2016), multinational, Fairfax Financial Holdings Group; held through its Indian listed subsidiary, Thomas Cook India Limited. We are committed to providing a world-class customer experience while continuously working towards creating better lives. Superior services and technology solutions have enabled us to achieve market leadership in many of the businesses service lines.
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