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Keywords / Skills : Team Leader, Japanese, Customer Service

6 - 11 years
Posted: 2018-12-21

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Supervisor/ Team Leader
Posted On
21st Dec 2018
Job Description
Japanese Team Leader
  • Complete the required number of quality assurance audits 
  • Cascade and train the team on process updates 
  • Re-train and re-educate the team should there are identified error trends. 
  • Calibrate with Subject Matters on quality scoring 
  • Maintain and improve the training curriculum and train new hires 
  • Collects, measures, analyzes, evaluates, interprets and summarizes data in preparation for generating reports to be used for performance evaluation of the project. 
  • Train new hires 
  • Interface effectively with other teams, delivery lead 
  • Interface effectively with Client team 
  • Address technical questions from the team 


Language : Japanese and English
So, If you are interested then kindly share your updated CV along with below mentioned details like:


Current Salary:

Expected Salary:

Notice Period:

Total Experience:

Relevant Experience:


About Company

Benbree Business Solutions Private Limited
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